Privacy Policy

1. Information We Collect

Metro Span Rail collects information you provide directly when using our services, including your name, company name, email address, phone number, and shipping details necessary to process your freight and logistics requests.

2. How We Use Your Information

We use the information we collect to:

• Process and manage your shipping and logistics services
• Provide quotes, invoices, and shipment tracking
• Communicate with you about your shipments and account
• Improve our services and customer experience
• Comply with legal and regulatory requirements

3. Information Sharing

We do not sell your personal information. We may share your information with carrier partners, customs authorities, and port operators solely for the purpose of fulfilling your shipping requirements.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access to personal data is restricted to authorized personnel only.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Shipping records are retained in accordance with international trade and customs regulations.

6. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at support@metrospanrail.com.

7. Cookies

Our website uses essential cookies required for the platform to function correctly (session management, security tokens). We do not use advertising or third-party tracking cookies.

8. Contact Us

If you have questions about this privacy policy, please contact us at:

Metro Span Rail Pty Ltd
Email: support@metrospanrail.com